Reply to support cases with WhatsApp context
Keep a response attached to the message it addresses, using the original message reference supplied in the Celigo event.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
A useful answer can lose its context when it appears as a separate message in a busy conversation.
- Make the response visibly connected to the referenced message.
- Use case details included in the Celigo payload.
- Help reduce confusion in active support conversations.
Setup
Build it in a few focused steps.
- 1Connect Celigo and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3Describe the outcome: reply to the referenced WhatsApp message with a concise response based on the case details.
- 4Pick the webhook trigger, choose where run reports go, and configure Celigo to call the Notis webhook with the conversation and message reference.
- 5Test with one real case and confirm the customer has texted first and the payload includes the referenced message.
Questions about this workflow
What reference is needed for a contextual reply?
The webhook must supply the WhatsApp message reference needed to identify the message being replied to.
Can it start a new conversation?
No. The recipient must have texted first for this reply action to deliver.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Celigo to Whatsapp. A trigger fires from one place; an action lands in another.
Celigo triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Celigo and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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