Route delivery exceptions with a WhatsApp list
Give the person handling an exception a compact menu of next steps based on the event details Celigo supplies.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive list
Send an interactive list message to a whatsapp number. list messages allow users to select from up to 10 options in a structured format. great for menus, catalogs, or choices. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Delivery issues often require someone to find the right follow-up while juggling customer context.
- Present up to ten clear choices in one message.
- Put shipment context supplied by Celigo beside the choices.
- Reduce back and forth about the next action.
Setup
Build it in a few focused steps.
- 1Connect Celigo and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3Describe the outcome: send a list message with the delivery details and suitable next-step choices.
- 4Pick the webhook trigger, choose where run reports go, and configure Celigo to call the Notis webhook for delivery exceptions.
- 5Test with one real exception and verify the recipient has messaged the WhatsApp number first.
Questions about this workflow
Does choosing an option change the shipment?
This action sends a list message. The listed actions do not include a Celigo update.
How many options can the message offer?
WhatsApp list messages support up to ten options.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Celigo to Whatsapp. A trigger fires from one place; an action lands in another.
Celigo triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Celigo and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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