See customer escalations from Celigo in WhatsApp
Put the customer, issue summary, and urgency details Celigo provides in front of the person who can respond.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Escalations can lose time while owners notice them in a separate operations dashboard.
- Bring escalation details to the responsible person.
- Reduce time spent checking separate integration dashboards.
- Keep the alert grounded in the incoming event.
Setup
Build it in a few focused steps.
- 1Connect Celigo and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3Describe the outcome: send an internal alert with the escalation context and owner included in the webhook.
- 4Pick the webhook trigger, choose where run reports go, and configure Celigo to call the Notis webhook for escalations.
- 5Test with one real escalation and confirm the recipient has started a WhatsApp conversation.
Questions about this workflow
Does this message the customer?
Set the WhatsApp recipient to the internal owner. The workflow sends the notice to the recipient specified in its setup.
Can Notis assign an owner from Celigo?
Only if the webhook or your instruction provides enough information to identify the owner.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Celigo to Whatsapp. A trigger fires from one place; an action lands in another.
Celigo triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Celigo and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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