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Route Celigo exceptions to the right Telegram chat

Move an exception into the chat where it can be handled, with the original Telegram message preserved as a forward.

Trigger

Webhook received

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

Action

Forward Message

Forward messages of any kind. service messages can't be forwarded.

Why this helps

Important exceptions can remain in a source chat that the person on call is not watching.

  • Bring a relevant message to an escalation chat.
  • Preserve the forwarded message for context.
  • Use escalation details included in the Celigo webhook report.

Setup

Build it in a few focused steps.

  • 1Connect Celigo and Telegram to Notis once in the portal.
  • 2Create an automation and describe which exception message to forward and when.
  • 3Set the trigger to a webhook and have Celigo send the escalation report to it.
  • 4Choose where Notis should send run reports.
  • 5Test with one real report and an eligible Telegram message.

Questions about this workflow

Does this forward the Celigo report itself?

The action forwards a Telegram message. The report must identify the relevant message, and the bot must be able to access it.

Can every Telegram message be forwarded?

Telegram's method has limitations, and service messages cannot be forwarded.

When this happens · Trigger

Do this · Action

Supported Triggers and Actions

Notis builds workflows that link Celigo to Telegram. A trigger fires from one place; an action lands in another.

Celigo triggers

Telegram actions

Recurring trigger

Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.

TriggerScheduled

Answer Callback Query

Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.

ActionInstant

Webhook trigger

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

TriggerInstant

Delete Message

Delete a message, including service messages, with certain limitations.

ActionInstant

Edit Message

Edit text messages sent by the bot.

ActionInstant

Export Chat Invite Link

Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.

ActionInstant

Forward Message

Forward messages of any kind. service messages can't be forwarded.

ActionInstant

Get Chat Info

Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).

ActionInstant

Get Chat Administrators

Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.

ActionInstant

Get Chat History

Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.

ActionInstant

Connect any two apps with Notis in the middle.

Celigo and Telegram, or any other combination from 1,000+ integrations.

When this happens · Trigger

Do this · Action

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