Answer recording questions with the transcript in reach
When someone asks about a recording, let Notis look up the finalized transcript and reply in the same WhatsApp conversation with the relevant detail.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Finding one answer in a long recording can mean reopening the audio, searching the transcript, and losing the conversation thread.
- Find relevant details without replaying the recording.
- Keep the answer in the conversation where the question arrived.
- Ground the reply in the supplied finalized transcript.
Setup
Build it in a few focused steps.
- 1Connect Castingwords and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis in plain language from any channel.
- 3In one instruction, ask Notis to fetch the supplied finalized Castingwords job, answer the supplied WhatsApp question using only transcript details, and send a contextual reply to the specified message.
- 4Choose a webhook trigger and choose where run reports should go.
- 5Test with one real transcript question in a conversation where the recipient has messaged your WhatsApp number.
Questions about this workflow
What information must the webhook provide?
Provide the Castingwords job reference, the WhatsApp question, and enough conversation or message context for Notis to reply to the intended message.
Will it invent an answer if the transcript is unclear?
Tell Notis to say when the transcript does not contain the answer. Any facts beyond the transcript need to be supplied separately.
Does the recipient need to have messaged first?
Yes. WhatsApp delivers contextual replies only when the recipient has texted your number first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Castingwords to Whatsapp. A trigger fires from one place; an action lands in another.
Castingwords triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Castingwords and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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