Handle Cardly service recovery with Stripe refunds
Make an approved make-good request easier to act on by bringing its payment reference into Stripe.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
When a customer issue is handled through outreach, refund follow-through can be separated from the conversation.
- Keep approved recovery requests attached to their payment reference.
- Reduce time spent locating charges for a refund.
- Make missing payment details visible before action.
Setup
Build it in a few focused steps.
- 1Connect Cardly and Stripe once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis to create a full or partial refund only when an inbound request marks the recovery as approved and includes a valid charge or payment intent reference and refund amount if partial.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real, approved example and verify the refund details.
Questions about this workflow
Can the automation infer an amount from a complaint?
No. For a partial refund, include the approved amount in the request. The workflow should not invent a refund amount.
What payment reference is needed?
The Stripe action can target a charge id or a payment intent id. Include the one available in the approved request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cardly to Stripe. A trigger fires from one place; an action lands in another.
Cardly triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Cardly and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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