Create Stripe refunds from captured support requests
Send the captured request, the relevant policy context, a Stripe charge or payment intent ID, and an explicit refund decision to Notis.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund requests can linger while you switch between the support context, refund policy, and Stripe payment details.
- Keep the support request and policy context in one workflow.
- Reduce time spent locating the relevant payment in Stripe.
- Require a clear refund decision and payment identifier before creating a refund.
Setup
Build it in a few focused steps.
- 1Connect CaptureKit and Stripe once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3In one instruction, require an explicit authorized full or partial refund decision and a charge or payment intent ID before creating a Stripe refund.
- 4Choose the notis_webhook trigger and where run reports should go.
- 5Test with one real, authorized refund case and review the Stripe report.
Questions about this workflow
Can a captured refund policy alone authorize a refund?
No. The request must include an explicit authorized refund decision and the relevant Stripe payment identifier.
Can the action create a partial refund?
Yes. The Stripe action supports a full or partial refund, provided the requested amount and payment reference are clear.
Can the capture identify which payment to refund?
Do not assume that it can. Include the charge ID or payment intent ID in the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link CaptureKit to Stripe. A trigger fires from one place; an action lands in another.
CaptureKit triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
CaptureKit and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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