Find the monitored service behind an escalation
Give an escalation owner a quick application inventory to help identify which monitored service may be relevant.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Applications
Tool to retrieve a list of new relic applications. use when you need to list all applications or filter by name, host, or ids after authenticating your api key.
Why this helps
Support escalations can linger while someone works out which engineering service owns the issue.
- Give support and engineering a common service reference.
- Reduce the time spent routing an escalation to the right owner.
Setup
Build it in a few focused steps.
- 1Connect Captions and New Relic to Notis once in the portal.
- 2Create an automation or ask Notis to assist with service lookups during escalations.
- 3Write one plain-language instruction to retrieve New Relic applications when a Captions escalation requests monitoring context.
- 4Choose an incoming webhook trigger and the escalation report channel.
- 5Send one representative test request and confirm the list helps identify service ownership.
Questions about this workflow
Does this identify the root cause?
No. It retrieves the application list to support routing and investigation.
Can it respond to an escalation from another system?
Yes, if that system or a custom backend sends an HTTP request to the Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Captions to New relic. A trigger fires from one place; an action lands in another.
Captions triggers
New relic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Alert Notification Channel
Tool to create an alert notification channel. use when you need to register a new endpoint (email, webhook, etc.) for alert notifications.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Alert Policy
Tool to create an alert policy. use when you need to programmatically set up a new alert policy in new relic.
Delete alert policy
Tool to delete an existing alert policy via rest api. use when you have the policy id and want to remove it via new relic's rest api. use after confirming the policy id exists.
Get Alert Channels
Tool to retrieve a list of alert notification channels. use when you need to list all configured channels after verifying your api key.
Get Alert Conditions
Tool to retrieve alert conditions for a specified policy. use after you have the policy id.
Get Alert Policies
Tool to retrieve a list of alert policies. use when you need to list existing alert policies with optional filtering and pagination.
Get Applications
Tool to retrieve a list of new relic applications. use when you need to list all applications or filter by name, host, or ids after authenticating your api key.
Get Browser Applications
Tool to list new relic browser applications. use when you need to retrieve all browser applications or filter by name after authenticating your api key.
Connect any two apps with Notis in the middle.
Captions and New relic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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