Reflect customer escalations in Linear priority
When a customer escalation changes the urgency of existing work, help the team see it where they manage issues. Notis can review the Capsule context and update the related issue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update issue
Updates an existing linear issue using its `issue id`; requires at least one other attribute for modification, and all provided entity ids (for state, assignee, labels, etc.) must be valid.
Why this helps
An urgent customer situation can change before a Linear issue's priority reflects it.
- Connect escalation context to the priority of existing work.
- Reduce manual handoffs when customer urgency changes.
- Avoid changing priority without evidence in the CRM context.
Setup
Build it in a few focused steps.
- 1Connect Capsule CRM and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe which escalation to review, how to identify its existing issue, and what evidence justifies a priority update.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real escalation and verify the updated issue priority.
Questions about this workflow
Does the workflow decide priority from a built-in Capsule trigger?
No. Capsule CRM has no trigger events in this setup. The webhook starts the automation, and its prompt describes the escalation to review.
Can it change any Linear field?
This workflow is specifically for updating issue priority. The update action requires an issue id and at least one valid attribute.
What if the issue cannot be identified?
Tell Notis to report the missing or ambiguous relationship and leave the issue unchanged.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Capsule crm to Linear. A trigger fires from one place; an action lands in another.
Capsule crm triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Capsule crm and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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