Keep customer commitments visible in Linear
A promise made during a sales conversation can shape delivery priorities. Send the relevant Capsule context to Notis and capture it on the Linear issue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
Customer commitments can be easy to lose between sales notes and engineering work.
- Make a specific customer commitment visible on existing work.
- Give the team concise context about the promise and timing.
- Avoid creating a duplicate issue when a related issue already exists.
Setup
Build it in a few focused steps.
- 1Connect Capsule CRM and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, tell Notis how to identify the commitment and its existing Linear issue, and what context to comment.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real commitment and verify the comment is on the correct issue.
Questions about this workflow
Does the webhook detect Capsule commitments by itself?
No. Capsule CRM exposes no trigger event here. An HTTP request starts the automation, and the prompt describes what Notis should review.
What if there is no related Linear issue?
This workflow comments on an existing issue. Instruct Notis to report that the relationship is missing instead of guessing an issue.
Can it include a promised date?
Yes, if the date is present in the Capsule information Notis can access. Do not assume a date exists when it is not recorded.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Capsule crm to Linear. A trigger fires from one place; an action lands in another.
Capsule crm triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Capsule crm and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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