Connect Jira issues that support the same customer deal
Make related implementation, support, and delivery tickets easier to navigate from Jira.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Link Issues
Links two jira issues using a specified link type with optional comment.
Why this helps
Work for one customer can scatter across issues with no visible connection.
- Show how separate work items relate to one customer commitment.
- Help teammates move between related Jira issues quickly.
- Use explicit issue keys from the request to avoid linking the wrong work.
Setup
Build it in a few focused steps.
- 1Connect Capsule CRM and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the issue linking workflow.
- 3Tell Notis to link the supplied Jira issues when the request confirms they support the same Capsule opportunity.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with two real related issues and confirm the link type is suitable.
Questions about this workflow
How are the issues selected?
Include their Jira keys in the webhook request or provide enough context for Notis to identify them reliably.
Which link type will be used?
Specify the relationship your Jira project uses, such as blocks or relates to. Jira's configured link types can be retrieved when needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Capsule crm to Jira. A trigger fires from one place; an action lands in another.
Capsule crm triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Capsule crm and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Jira.