Keep customer emails easy to find with Capsule context
Apply the right Gmail label to a customer message using contact context you already maintain in Capsule.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Why this helps
Important customer conversations get buried when inbox organization depends on labeling every message by hand.
- Apply an existing Gmail label to a relevant message.
- Use Capsule contact context to support the labeling decision.
- Make customer messages easier to find later.
Setup
Build it in a few focused steps.
- 1Connect Capsule CRM and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for customer email labeling.
- 3Tell Notis how to identify the Gmail message and Capsule customer, which existing label to apply, and to skip when either ID or label is unavailable.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real customer message and verify the Gmail label.
Questions about this workflow
Can the workflow create a label if it does not exist?
This workflow uses Modify email labels, which requires valid label IDs. Create or locate the label in Gmail first, then ask Notis to use that existing label.
What does Notis need to update the message?
It needs a valid Gmail message ID and label ID. Use the List Gmail labels action to find custom label IDs if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Capsule crm to Gmail. A trigger fires from one place; an action lands in another.
Capsule crm triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Capsule crm and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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