Handle Repository Access Alongside a Support Escalation
Send the access request with the escalation and let Notis request GitHub collaborator access for the named contact.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add a repository collaborator
Adds a github user as a repository collaborator, or updates their permission if already a collaborator; `permission` applies to organization-owned repositories (personal ones default to 'push' and ignore this field), and an invitation may be created or permissions updated directly.
Why this helps
Support work can stall when a customer or partner needs repository access before the team can investigate together.
- Tie access requests to the support escalation context.
- Request collaborator access for the specified GitHub user.
- Reduce delays caused by a separate manual invitation step.
Setup
Build it in a few focused steps.
- 1Connect Capsule CRM and GitHub once in the Notis portal.
- 2Create an automation in Automations > New Automation and name it for support repository access.
- 3In one instruction, tell Notis to use the GitHub username, repository, and requested permission included with the incoming support escalation to add the collaborator.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real escalation for a repository you can administer.
Questions about this workflow
Does this guarantee the invite will be accepted?
No. The action adds the user as a collaborator or creates an invitation. The recipient may need to accept an invitation.
Can this change a collaborator's permission later?
Yes. The action can add a collaborator or update their permission when they are already a collaborator.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Capsule crm to GitHub. A trigger fires from one place; an action lands in another.
Capsule crm triggers
GitHub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Accept a repository invitation
Accepts a pending repository invitation that has been issued to the authenticated user.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List repositories starred by the authenticated user
Deprecated: lists repositories starred by the authenticated user, including star creation timestamps; use 'list repositories starred by the authenticated user' instead.
List stargazers
Deprecated: lists users who have starred a repository; use `list stargazers` instead.
Star a repository for the authenticated user
Deprecated: stars a repository for the authenticated user; use `star a repository for the authenticated user` instead.
Add email for auth user
Adds one or more email addresses (which will be initially unverified) to the authenticated user's github account; use this to associate new emails, noting an email verified for another account will error, while an existing email for the current user is accepted.
Add app access restrictions
Replaces github app access restrictions for an existing protected branch; requires a json array of app slugs in the request body, where apps must be installed and have 'contents' write permissions.
Add a repository collaborator
Adds a github user as a repository collaborator, or updates their permission if already a collaborator; `permission` applies to organization-owned repositories (personal ones default to 'push' and ignore this field), and an invitation may be created or permissions updated directly.
Add a repository to an app installation
Adds a repository to a github app installation, granting the app access; requires authenticated user to have admin rights for the repository and access to the installation.
Connect any two apps with Notis in the middle.
Capsule crm and GitHub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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