Keep Unanswered Feedback on Your Radar
Get a compact reminder of the requests you have identified as waiting for a response.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Promising feedback follow-up is easy to forget when requests are spread across a busy week.
- Keep pending responses visible on a schedule.
- Review several follow-ups in one message.
- Avoid assuming response status when it was not supplied.
Setup
Build it in a few focused steps.
- 1Connect Canny and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to summarize only the Canny items supplied and explicitly marked as awaiting a response, then send a short reminder.
- 4Choose a recurring schedule trigger and select where run reports should go.
- 5Test with one real set of pending items and confirm the recipient has messaged the WhatsApp number first.
Questions about this workflow
How does Notis know an item is unanswered?
The provided Canny data must include its response status or otherwise identify it as awaiting a reply.
Does Notis fetch the Canny items automatically?
No Canny fetch or trigger event is listed. Supply the items and their status to Notis.
Can the reminder send a reply to users?
This workflow sends a reminder to the configured WhatsApp recipient. It does not send responses to feedback authors.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canny to Whatsapp. A trigger fires from one place; an action lands in another.
Canny triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Canny and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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