Choose a Feedback Theme to Review
Replace an open-ended feedback review with a short menu of themes drawn from the data you provide.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send interactive list
Send an interactive list message to a whatsapp number. list messages allow users to select from up to 10 options in a structured format. great for menus, catalogs, or choices. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
When many requests compete for attention, choosing where to start can take longer than the review itself.
- Choose a review topic from a compact menu.
- Keep a recurring feedback review focused.
- Base menu options on the actual data supplied.
Setup
Build it in a few focused steps.
- 1Connect Canny and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to turn the provided Canny feedback themes into a WhatsApp list with up to ten distinct review options and a clear period label.
- 4Choose a recurring schedule trigger and select where run reports should go.
- 5Test with one real feedback sample and confirm the WhatsApp recipient has messaged the number first.
Questions about this workflow
Does selecting a list item change Canny?
No. The action sends an interactive list message; it does not update Canny.
How many options can the list contain?
The list action supports up to ten options.
Where do the themes come from?
Notis can derive themes from the Canny feedback data supplied for the run. Missing periods or source data must be provided.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canny to Whatsapp. A trigger fires from one place; an action lands in another.
Canny triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Canny and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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