Send a Canny Feedback Update by Template
Share a structured update using a WhatsApp template that has already cleared approval.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send template message
Send a template message to a whatsapp number.
Why this helps
Important updates can be delayed when an ordinary WhatsApp message is not eligible for delivery outside the service window.
- Use an approved template for eligible updates.
- Keep update wording consistent.
- Include only the details supplied for the run.
Setup
Build it in a few focused steps.
- 1Connect Canny and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to send the approved WhatsApp template for a feedback update, using only the supplied update details and template parameters.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real example after confirming the template is approved and the request contains the required template details.
Questions about this workflow
Can a template be used before approval?
No. WhatsApp must approve a template before it can be used.
Does this workflow determine the Canny status change?
No Canny trigger is available here. The webhook request must provide the update and any relevant status details.
When are templates required?
The supplied action information says templates are required for marketing messages and messages sent outside the 24-hour window.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canny to Whatsapp. A trigger fires from one place; an action lands in another.
Canny triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Canny and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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