Look for Canny feedback that may be easy to overlook
Give less visible feedback a chance to reach the team discussion.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Teams can focus on the most visible or recent requests and miss other useful customer signals.
- Review posts beyond the most recent or prominent requests.
- Bring a small shortlist to the team's attention.
- Support a more balanced feedback review using available Canny data.
Setup
Build it in a few focused steps.
- 1Connect Canny and Telegram once in Notis.
- 2Create an automation from any channel or from Automations, New Automation in the portal.
- 3Tell Notis to identify Canny posts that appear less visible under criteria you specify, summarize why each may merit review, and send a shortlist to Telegram.
- 4Pick a recurring schedule and choose where run reports go.
- 5Test with one real example and check that the requested visibility criteria are supported by available data.
Questions about this workflow
How does this determine what is overlooked?
Specify available criteria such as age or vote count. If the data needed for a criterion is unavailable, Notis should say so rather than guess.
Does a low vote count mean feedback is unimportant?
No. The shortlist is a prompt for review, not a measure of a customer's importance or the value of a request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canny to Telegram. A trigger fires from one place; an action lands in another.
Canny triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Canny and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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