Find recurring Canny themes that may need a response
Give repeated customer concerns a clear path to a team review.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Repeated feedback can keep arriving without anyone noticing that the same concern may still need a response.
- Group similar feedback for easier review.
- Flag themes that appear to lack a visible response in available data.
- Give the team a concise follow-up list in Telegram.
Setup
Build it in a few focused steps.
- 1Connect Canny and Telegram once in Notis.
- 2Create an automation from any channel or from Automations, New Automation in the portal.
- 3Tell Notis to group recurring Canny feedback themes and identify which may need a response based only on response information available in Canny, then send the review list to Telegram.
- 4Pick a recurring schedule and choose where run reports go.
- 5Test with one real example and verify that response status is available for the posts being reviewed.
Questions about this workflow
Can Notis tell whether a customer received a private reply?
Only if that information is available in the Canny data returned to the automation. The review should not assume that missing response details mean no one replied.
Does this send responses to customers?
No. It sends a Telegram review list for the team to consider.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canny to Telegram. A trigger fires from one place; an action lands in another.
Canny triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Canny and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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