Bring customer words from Canny into Telegram
Put the feedback itself alongside a summary so the team can hear the customer's phrasing.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Summaries are useful, but teams may also need the original customer wording to understand a request clearly.
- Include relevant post excerpts when available.
- Pair original wording with a short explanation of context.
- Make customer language easy to bring into a product discussion.
Setup
Build it in a few focused steps.
- 1Connect Canny and Telegram once in Notis.
- 2Create an automation from any channel or from Automations, New Automation in the portal.
- 3Tell Notis to use the incoming webhook request as a topic, find relevant Canny posts, and share brief excerpts with post references in Telegram.
- 4Pick a webhook trigger and choose where run reports go.
- 5Test with one real example and verify excerpts match the posts returned by Canny.
Questions about this workflow
Will it invent customer quotes?
The instruction should ask Notis to use only wording present in Canny posts and to omit excerpts when the source text is unavailable.
What should the request include?
Include the topic or phrase you want to investigate in the webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canny to Telegram. A trigger fires from one place; an action lands in another.
Canny triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Canny and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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