Keep Stripe customer details current from Canny
When a Canny request provides updated customer information and an existing Stripe customer ID, ask Notis to apply those details to Stripe.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update Customer
Updates an existing stripe customer, identified by customer id, with only the provided details; unspecified fields remain unchanged.
Why this helps
Customer details in a feedback thread can be newer than the Stripe record, leaving follow-up based on stale information.
- Apply provided customer details without manually reopening the Stripe record.
- Keep customer context usable for billing follow-up.
Setup
Build it in a few focused steps.
- 1Connect Canny and Stripe once in the Notis portal.
- 2Create an automation in the portal under Automations, New Automation, and name it.
- 3Tell Notis: When Canny feedback includes an existing Stripe customer ID and updated details, update that Stripe customer with the provided details.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real feedback example containing a Stripe customer ID and an update.
Questions about this workflow
Can this workflow find a customer by email on its own?
This action updates a customer identified by customer ID. Include the Stripe customer ID in the feedback data or provide an instruction for how Notis should obtain it from available context.
Will unspecified customer fields be cleared?
The Stripe action updates only provided details, and unspecified fields remain unchanged.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canny to Stripe. A trigger fires from one place; an action lands in another.
Canny triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Canny and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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