Keep customer feedback beside Jira work
When a Canny request relates to work already underway, add the customer context where the team will see it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Feedback and implementation discussions live in separate places, so teams miss why a ticket matters.
- Keep customer rationale alongside the relevant ticket.
- Reduce tab switching during issue review.
- Give engineers useful request context without creating a duplicate issue.
Setup
Build it in a few focused steps.
- 1Connect Canny and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to summarize the submitted Canny request and comment on the relevant existing Jira issue, using its key when provided.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real feedback item and a Jira issue key, then review the comment.
Questions about this workflow
Does Notis find the Jira issue automatically?
Provide the issue key in the webhook data or your instruction. If the target issue is not identifiable, Notis needs that information before commenting.
Will this create a new Jira ticket?
No. This workflow adds context to an existing issue using Jira's Add Comment action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Canny to Jira. A trigger fires from one place; an action lands in another.
Canny triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Canny and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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