Add a reminder to stale callback follow-ups in Jira
Bring aging callback work back to attention with a short comment on the Jira issue where the team is already working.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
A quiet backlog can hide callback requests that have had no progress, leaving the next step unclear.
- Put a timely prompt directly on the aging issue.
- Help the team decide whether to retry, close, or escalate a request.
- Reduce manual backlog chasing.
Setup
Build it in a few focused steps.
- 1Connect Callpage and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to search for open Callpage follow-up issues with no recent activity past your chosen threshold, then add a concise reminder comment with the next-step question.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real stale issue and check the comment before enabling the regular cadence.
Questions about this workflow
How old must an issue be to count as stale?
Set the age threshold in your instruction, based on dates available in Jira. Pick a threshold that fits your response expectations.
Will it add a comment every time it runs?
The instruction should ask Notis to avoid duplicate reminder comments by checking recent comments or another available signal before adding one.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Callpage to Jira. A trigger fires from one place; an action lands in another.
Callpage triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Callpage and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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