Process approved refund requests from call follow-ups
When an approved refund request arrives with the relevant Stripe payment reference, Notis can submit the refund and report the result.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund follow-ups can linger when call notes and payment records live in separate places.
- Reduce manual transfer of approved refund details.
- Support full or partial refunds when the request supplies an amount.
- Keep a run report for refund processing.
Setup
Build it in a few focused steps.
- 1Connect CallOnTheGo and Stripe once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for approved refund requests.
- 3In one instruction, ask Notis to create a Stripe refund only when the incoming request identifies the payment and states the approved refund amount.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real example using a suitable Stripe payment reference.
Questions about this workflow
What payment reference is needed?
The request must supply either a Stripe charge ID or a payment intent ID. It should also state the approved amount when the refund is partial.
Does the automation decide whether a refund is approved?
No. The workflow acts on an approval stated in the incoming request; it does not establish your refund policy.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link CallOnTheGo to Stripe. A trigger fires from one place; an action lands in another.
CallOnTheGo triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
CallOnTheGo and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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