Check teammate presence as a Callingly lead is handed off
Before passing a lead along, check whether the intended Slack teammate is active or away.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve user presence
Retrieves a slack user's current real-time presence (e.g., 'active', 'away') to determine their availability, noting this action does not provide historical data or status reasons.
Why this helps
A handoff can stall when the lead is assigned without knowing whether the intended teammate is currently available.
- See current presence during a handoff
- Make availability visible in the run report
- Avoid assuming a teammate is available based on stale information
Setup
Build it in a few focused steps.
- 1Connect Callingly and Slack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the handoff availability check.
- 3Tell Notis to check the Slack presence of the user identified in the webhook request and report the current status alongside the Callingly handoff context.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real handoff and a known Slack user.
Questions about this workflow
Does presence show a person's reason for being away?
No. This Slack action returns current presence such as active or away, not historical data or a status reason.
What does the webhook need to identify?
It should provide the Slack user identifier or enough information for Notis to identify the intended user.
Can this guarantee a response from the teammate?
No. It reports current presence as a point-in-time signal.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Callingly to Slack. A trigger fires from one place; an action lands in another.
Callingly triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Callingly and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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