Put the call follow-up with its owner
Send a follow-up request with an owner and Jira issue reference, then let Notis assign the issue so responsibility is clear.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
A follow-up can stall when the team knows it is needed but nobody owns the next step.
- Make ownership visible on the Jira issue.
- Use the owner details provided with the follow-up request.
- Reduce manual reassignment after a call.
Setup
Build it in a few focused steps.
- 1Connect Callingly and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for follow-up assignment.
- 3Tell Notis to assign the referenced Jira issue to the owner included in each Callingly webhook request, resolving the user when needed.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real follow-up request and a valid Jira user.
Questions about this workflow
What if the named owner is not found?
Notis can use Jira's user search to look up account details. Make the instruction ask it to report an unresolved owner rather than silently assigning the wrong person.
Does this create a new Jira issue?
No. It assigns an existing issue identified in the webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Callingly to Jira. A trigger fires from one place; an action lands in another.
Callingly triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Callingly and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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