Start the day with callback work tracked
Let Notis review the Callingly call history available to it and turn callback needs without a Jira issue into tasks for the team.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
A callback can remain buried in call history until someone remembers to look for it.
- Review available call history on a recurring schedule.
- Create tasks for callback needs that lack an existing Jira issue.
- Give the team a consistent place to see outstanding callback work.
Setup
Build it in a few focused steps.
- 1Connect Callingly and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for the callback review.
- 3Tell Notis to review available Callingly call history, identify callback needs without a matching Jira issue, and create tasks with the call details.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real example from call history and confirm whether a Jira task is created.
Questions about this workflow
Can Notis identify every callback that needs follow-up?
Only when the available Callingly history or your instruction provides enough information to recognize callback needs and match existing Jira issues.
Will it avoid creating duplicate tasks?
Tell Notis how to check Jira for an existing issue before creating one. The comparison needs a reliable identifier, such as a lead or call reference.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Callingly to Jira. A trigger fires from one place; an action lands in another.
Callingly triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Callingly and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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