Keep call context with the Jira issue
Send call details to Notis and add them to the related Jira issue, so the next person can pick up with context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Call context often sits apart from the issue where the team is doing the work.
- Keep call notes beside the work they relate to.
- Give teammates useful context without forwarding separate messages.
- Preserve the submitted call information in Jira's issue history.
Setup
Build it in a few focused steps.
- 1Connect Callingly and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for adding call context.
- 3Tell Notis to add the webhook's Callingly call notes as a comment on the Jira issue identified in the request.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real call note and an existing Jira issue key.
Questions about this workflow
Does the request need to identify a Jira issue?
Yes. Provide an issue key or other identifying context so Notis can add the comment to the intended issue.
Can the comment contain formatted text?
Jira's comment action accepts rich text using Atlassian document format. Notis can format the submitted notes for readability.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Callingly to Jira. A trigger fires from one place; an action lands in another.
Callingly triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Callingly and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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