Make callback decisions with one tap
Let Callerapi add caller context, then put a clear callback choice in WhatsApp for your team.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
A potentially important call can get buried while you switch between a phone log, caller lookup, and team chat.
- Bring returned caller details into the callback decision.
- Offer a simple call back or hold choice.
- Reduce manual handoffs between caller lookup and team chat.
Setup
Build it in a few focused steps.
- 1Connect Callerapi and Whatsapp once in the Notis portal.
- 2Create an automation and name it for callback decisions.
- 3Tell Notis to check the webhook's caller number with Callerapi and send your team up to three buttons with the caller details and a callback choice.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real caller number after your WhatsApp recipient has texted your business number.
Questions about this workflow
Who receives the button message?
Use a WhatsApp number that has already texted your business number, as interactive button messages are delivered only to prior correspondents.
Does Callerapi place the callback?
No. Callerapi supplies caller identification and spam information; this workflow sends a WhatsApp decision prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Callerapi to Whatsapp. A trigger fires from one place; an action lands in another.
Callerapi triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Callerapi and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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