Connect related caller investigations in Jira
When a new caller report relates to work already underway, link the Jira issues so the investigation stays connected.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Link Issues
Links two jira issues using a specified link type with optional comment.
Why this helps
Related caller investigations can split across Jira issues with no visible connection, leading to duplicate effort.
- Make related investigations easy to find together.
- Include the Callerapi check as context for the relationship.
- Reduce duplicate investigation work.
Setup
Build it in a few focused steps.
- 1Connect Callerapi and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Describe how Notis should check the submitted caller details and link the supplied Jira issues when the report is related to the existing investigation.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real example and two related Jira issues.
Questions about this workflow
What issue information should the webhook include?
Include the new Jira issue key, the related issue key, and the caller details to check.
Will it decide that two reports are related from caller data alone?
The prompt should rely on supplied relationship context and the Callerapi result. If the relationship is unclear, have Notis report that instead of linking.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Callerapi to Jira. A trigger fires from one place; an action lands in another.
Callerapi triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Callerapi and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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