Make customer feedback easier to discuss
Bring customer feedback into team conversations with the key point and requested change easy to scan.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Feedback can be collected successfully and still get overlooked when nobody has time to read every answer closely.
- Make each feedback response easier to scan.
- Keep the customer's stated impact and request together.
- Give the team a timely prompt for discussion.
Setup
Build it in a few focused steps.
- 1Connect Cabinpanda and Telegram once in the Notis portal.
- 2Create an automation in the portal or by telling Notis what you want.
- 3In one instruction, ask Notis to summarize the main feedback theme, impact, and requested improvement in Telegram.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real feedback response.
Questions about this workflow
Can it identify recurring themes across responses?
This workflow summarizes an individual response. Comparing recurring themes requires Notis to have access to the relevant response history.
Can the message preserve the customer's wording?
Ask Notis to include a short exact excerpt when the response provides one and it is appropriate to share.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Cabinpanda to Telegram. A trigger fires from one place; an action lands in another.
Cabinpanda triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Cabinpanda and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Telegram.