Review public customer feedback from WhatsApp
See the feedback that may need a response without opening every review site first.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Public feedback spread across review pages takes time to gather and can leave urgent themes buried.
- Gather review content from specified public pages
- Surface recurring themes or reviews needing attention
- Review findings in one short message
Setup
Build it in a few focused steps.
- 1Connect Bright Data and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, name the public review pages and ask for new reviews, notable themes, and any items needing follow-up.
- 4Pick a recurring schedule as the trigger and choose where run reports should go.
- 5Test with one real review page and a WhatsApp recipient who has already messaged your business.
Questions about this workflow
Can it identify only new reviews?
That requires prior results or history for comparison. If that is unavailable, ask for a digest of currently visible reviews or provide a date or baseline to guide the review.
Will it post a reply to the review?
No. This workflow collects and summarizes public review information, then sends the digest through WhatsApp.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Brightdata to Whatsapp. A trigger fires from one place; an action lands in another.
Brightdata triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Brightdata and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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