See customer and company context alongside a support request
Bring a support request, the matching Stripe customer record, and a short public company summary together in one run report.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve customer
Retrieves detailed information for an existing stripe customer using their unique customer id.
Why this helps
Support requests often arrive without enough billing context, so you have to search Stripe and the customer's website before you can respond.
- Reduce tab switching when a support request needs billing context.
- Review the Stripe customer record next to relevant public company information.
- Keep the workflow read-only in Stripe while preparing a support brief.
Setup
Build it in a few focused steps.
- 1Connect Brightdata and Stripe once in the Notis portal.
- 2Create an automation named Research customer for support in Automations, New Automation.
- 3In one instruction, tell Notis to use the Stripe customer ID supplied in the webhook to retrieve the customer, research the supplied public company URL, and summarize relevant context without changing Stripe data.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real support request and verify the customer lookup and summary.
Questions about this workflow
Which identifiers should the webhook send?
Send the Stripe customer ID for a direct lookup and the public website URL if you want Notis to research company context. Avoid relying on a name alone to identify the Stripe record.
Does this workflow update the customer record?
No. It retrieves customer details and prepares a report. The Stripe action is a customer lookup.
Can the report decide whether a refund is due?
It can summarize information you provide and retrieve, but refund eligibility depends on your policies and transaction history. State the criteria you want reviewed, and make the final decision yourself.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Brightdata to Stripe. A trigger fires from one place; an action lands in another.
Brightdata triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Brightdata and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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