Follow up on Braze campaigns with approved WhatsApp templates
Turn a campaign outcome into a consistent next step, using a WhatsApp template when a template is required.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send template message
Send a template message to a whatsapp number.
Why this helps
Campaign follow-up can stall when a customer needs a next step but the team has to find the right approved message and send it manually.
- Use an approved template for messages that require one.
- Make campaign follow-up consistent and timely.
- Keep recipient and campaign context together in the webhook request.
Setup
Build it in a few focused steps.
- 1Connect Braze and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to use the incoming Braze campaign outcome to select and send the appropriate approved WhatsApp template to an opted-in recipient.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real example and confirm the template is approved for the intended use.
Questions about this workflow
Can the automation create or approve a template?
No. WhatsApp templates must already exist and be approved before they can be used. Create or manage templates separately in WhatsApp.
What should the webhook contain?
Provide the recipient phone number, campaign outcome, relevant personalization details, and the intended template context.
Does the workflow guarantee delivery?
No. WhatsApp eligibility, recipient consent, template approval, and account setup affect whether a message can be delivered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Braze to Whatsapp. A trigger fires from one place; an action lands in another.
Braze triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Braze and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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