Bring Braze customer feedback into Telegram
Give useful customer feedback a clear path to your team. Notis can summarize the feedback and supplied context before sending it to Telegram.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Feedback can be buried among customer engagement activity, leaving teams to find and share important comments by hand.
- Make supplied customer feedback visible in the team's Telegram chat.
- Include context provided with the webhook request.
- Reduce manual forwarding and preserve a consistent handoff.
Setup
Build it in a few focused steps.
- 1Connect Braze and Telegram once in the Notis portal.
- 2Create an automation in Automations, or tell Notis what you want from any channel.
- 3In one instruction, ask Notis to summarize feedback and its supplied context from each incoming request and send it to Telegram.
- 4Choose the Notis webhook trigger and configure Braze to send the feedback details to that webhook.
- 5Choose a report channel, then test with one real feedback example.
Questions about this workflow
Does this workflow find feedback inside Braze on its own?
No. The Notis webhook starts the automation, so configure Braze to send the feedback and any useful context in the request.
Can the message include customer details?
It can include details supplied in the request. Specify which details to include in the automation instruction.
Can Notis recommend a follow-up?
You can ask it to suggest a next step based on the feedback provided. The suggestion will be limited to the information received.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Braze to Telegram. A trigger fires from one place; an action lands in another.
Braze triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Braze and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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