Retrieve Stripe customer details for a support request
Put billing context beside a support request by asking Notis to retrieve the identified Stripe customer record.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve customer
Retrieves detailed information for an existing stripe customer using their unique customer id.
Why this helps
Support work slows down when customer context sits in a separate billing tool.
- Retrieve customer context from a supplied Stripe customer ID.
- Cut down on switching between support and billing tools.
- Keep the lookup tied to the incoming request.
Setup
Build it in a few focused steps.
- 1Connect Braze and Stripe once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, tell Notis to retrieve the Stripe customer identified in the incoming request and summarize relevant returned details.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real request containing a valid Stripe customer ID.
Questions about this workflow
Can the request use an email instead of a Stripe customer ID?
This workflow uses the retrieve customer action, which requires the unique Stripe customer ID. Use a workflow based on a search or list action if the ID is unavailable.
Does this create or change customer data?
No. It retrieves the existing customer record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Braze to Stripe. A trigger fires from one place; an action lands in another.
Braze triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Braze and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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