Give customer escalations the JobNimbus context they need
Bring the relevant contact details into view when a customer escalation needs a timely and informed response.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Contact by ID
Tool to retrieve a contact by id. use after obtaining the contact’s jnid to fetch full details.
Why this helps
An escalation can lose momentum while someone searches for the right contact record in another tool.
- Help responders find the right contact context sooner.
- Reduce manual record searches during escalations.
- Keep the handoff tied to a specific customer record.
Setup
Build it in a few focused steps.
- 1Connect Braze and JobNimbus to Notis once through the portal.
- 2Ask Notis to create an automation or create one in the portal.
- 3Describe retrieving the JobNimbus contact by its ID when a Braze-linked escalation arrives, then making the relevant details available in the run report.
- 4Select an incoming webhook trigger and reporting channel, then test with a valid contact ID.
Questions about this workflow
What is required to retrieve a contact?
The incoming request needs to provide the valid JobNimbus contact ID.
Does this modify the contact?
No. It retrieves contact details for context and does not edit the record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Braze to Jobnimbus. A trigger fires from one place; an action lands in another.
Braze triggers
Jobnimbus actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Location
Tool to create a new location in jobnimbus. use after gathering address and contact details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Activity by ID
Tool to retrieve a specific activity by its id. use after confirming the activity's jnid is valid.
Get Contact by ID
Tool to retrieve a contact by id. use after obtaining the contact’s jnid to fetch full details.
List Contacts
Tool to list all contacts. use when you need to fetch multiple contacts, e.g., for reporting or synchronization.
Create File Attachment Type
Tool to create a new file attachment type. use when you need to register a custom document category before uploading files.
Create Material Order
Tool to create a new material order (v2). use when you need to place a materials order for a contact after gathering item details.
Create Task
Tool to create a new task. use when scheduling or tracking tasks linked to contacts or jobs.
Create Workflow Status
Tool to create a new status in an existing workflow. use after confirming the workflow id to add specialized status entries like 'lead' or 'inspection'.
Connect any two apps with Notis in the middle.
Braze and Jobnimbus, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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