Create Jira tickets from Braze campaign incidents
Capture campaign problems in Jira as soon as someone reports them, so the details and follow-up have a home.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Campaign problems can get buried in chat or scattered notes before anyone owns the fix.
- Keep reported campaign issues in the team's Jira queue.
- Preserve the context provided with the webhook request.
- Give follow-up work a clear place to be tracked.
Setup
Build it in a few focused steps.
- 1Connect Braze and Jira once in the Notis portal.
- 2Create an automation in the portal, or tell Notis in plain language from any channel.
- 3Describe that each campaign incident received should become a Jira issue with the supplied details.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real incident example.
Questions about this workflow
What starts this automation?
An HTTP request to its Notis webhook starts it. The request should include the campaign incident details you want Jira to track.
Does Braze send the webhook automatically?
The trigger is a Notis webhook. Set up an HTTP request from the system or process that reports the incident; no Braze trigger event is specified here.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Braze to Jira. A trigger fires from one place; an action lands in another.
Braze triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Braze and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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