Adjust voice team routing after a customer insight review
Make customer learning easier to operationalize by carrying the approved routing decision into the right voice team.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update an existing team
Tool to update an existing team. use after confirming the team exists and you have new configuration values.
Why this helps
Insights gathered during prompt and evaluation work can stay in notes while the voice workflow keeps using old routing assumptions.
- Updates a confirmed existing team with reviewed routing decisions.
- Connects customer insight to a concrete voice operations follow-up.
- Helps founders avoid carrying operational changes around as mental notes.
Setup
Build it in a few focused steps.
- 1Connect Braintrust and Synthflow ai to Notis once in the portal.
- 2Create the automation in the portal or ask Notis conversationally.
- 3In one instruction, ask Notis to update the confirmed Synthflow team only when a reviewed customer insight request includes the approved routing changes.
- 4Select an incoming webhook trigger and a channel for run reports.
- 5Test with one approved insight request and verify the updated team.
Questions about this workflow
Does the workflow analyze customer conversations?
No. A separate analysis or review system must send the approved insight and routing change request to the Notis webhook.
Will it change routing based on an unreviewed insight?
Your instruction should require an explicit reviewed decision and confirmed existing team ID.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Braintrust to Synthflow ai. A trigger fires from one place; an action lands in another.
Braintrust triggers
Synthflow ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Braintrust and Synthflow ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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