Put approved lead answers within reach of Convolo AI
Save a new FAQ document in Box and let Notis add it to your Convolo AI knowledge bank.
Trigger
New Item Added to Folder
Triggers when a new item (file, folder, or web link) is added to a folder in Box. This trigger monitors a specific Box folder and fires when new items are detected.
Action
Upload Knowledge Bank File
Tool to upload a knowledge bank file. Use when you have a file ready to add to Convolo AI's knowledge bank (Enterprise plan only).
Why this helps
Approved answers and objection handling notes are easy to miss when they are stored separately from lead conversations.
- Make newly added FAQ documents available in Convolo AI.
- Keep approved lead answers in their existing Box folder.
- Reduce manual file handoffs between content and conversation tools.
Setup
Build it in a few focused steps.
- 1Connect Box and Convolo AI once in the Notis portal.
- 2Create an automation in the portal or tell Notis what to do from any channel.
- 3In one instruction, say to upload new FAQ documents from the chosen Box folder to the Convolo AI knowledge bank.
- 4Pick the Box New Item Added to Folder trigger for that folder.
- 5Choose a report channel, then test with one real FAQ document. Knowledge bank uploads require Convolo AI Enterprise.
Questions about this workflow
Can the selected folder contain other item types?
The trigger can detect a new file, folder, or web link. Ask Notis to handle only FAQ documents, and test with a real example.
Where does the FAQ content go?
The workflow uses Convolo AI's knowledge bank file upload action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Box to Convolo ai. A trigger fires from one place; an action lands in another.
Box triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Comment Changed
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Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
New File Comment Added
Triggers when a new comment is added to a file in Box. This trigger monitors a specific Box file and fires when new comments are detected.
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
File Metadata Changed
Triggers when a file's metadata or properties change in Box. This trigger monitors a specific Box file and fires when changes are detected in key fields like name, description, size, modification time, parent folder, or status.
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
File Shared Link Changed
Triggers when a file's shared link settings change in Box. This trigger monitors a specific Box file's shared link and fires when changes are detected in the shared link configuration, such as access level, permissions, password protection, expiration date, or vanity URL.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
New File Version Uploaded
Triggers when a new file version is uploaded to a file in Box. This trigger monitors a specific Box file and fires when new versions are detected.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
Box and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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