Move customer evidence from Box into Canny
Put the customer's problem and supporting context where product feedback gets prioritized.
Trigger
New File Added to Folder
Triggers when a new file is added to a folder in Box. This trigger monitors a specific Box folder and fires when new files are detected. Only files (not folders or web links) are monitored.
Action
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
Why this helps
Customer evidence stored as files can stay invisible to the team sorting feedback.
- Make customer evidence easier to review alongside other feedback.
- Create a readable summary from source material.
- Reduce repeated manual intake work.
Setup
Build it in a few focused steps.
- 1Connect Box and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation.
- 3Tell Notis to create a Canny post summarizing the customer problem and evidence from each new file, and mark unavailable details as unknown.
- 4Pick the Box New File Added to Folder trigger for the evidence folder and choose a report channel.
- 5Test with one real evidence file and review the post.
Questions about this workflow
Can Notis infer customer details that are absent?
No. The instruction should ask it to use only the available evidence and identify missing details.
Can this include non-file items?
This workflow uses the New File Added to Folder trigger, which monitors files only.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Box to Canny. A trigger fires from one place; an action lands in another.
Box triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
Collaboration Details Changed
Triggers when a collaboration's details change (e.g., role, status, expiration). This trigger monitors a specific collaboration and detects when any meaningful field changes, such as role, status, expiration date, access type, or acknowledgment status.
Change Post Status
Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
Comment Changed
Triggers when a comment's content or details change in Box. This trigger monitors a specific Box comment and detects when any meaningful field changes, such as message text edits, tagged message changes, or modification timestamp updates.
Create Changelog Entry
Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: "create changelog entry titled 'version 1.2' with details '...' and publish immediately.".
New File Comment Added
Triggers when a new comment is added to a file in Box. This trigger monitors a specific Box file and fires when new comments are detected.
Create Comment
Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
File Metadata Changed
Triggers when a file's metadata or properties change in Box. This trigger monitors a specific Box file and fires when changes are detected in key fields like name, description, size, modification time, parent folder, or status.
Create or Update User
Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: "create or update user with email user@example.com"
File Shared Link Changed
Triggers when a file's shared link settings change in Box. This trigger monitors a specific Box file's shared link and fires when changes are detected in the shared link configuration, such as access level, permissions, password protection, expiration date, or vanity URL.
Create Post
Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
New File Version Uploaded
Triggers when a new file version is uploaded to a file in Box. This trigger monitors a specific Box file and fires when new versions are detected.
Create Tag
Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
Connect any two apps with Notis in the middle.
Box and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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