See loyalty balances before returning to a Botstar conversation
Bring the relevant Piggy balance into a scheduled follow-up review so the next reply starts with context.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Contact's Credit Balance
Tool to get a Contact's credit balance. Use when you need to check a contact's current credit balance before processing rewards or promotions.
Why this helps
Switching between chat history and a loyalty account just to check a balance adds friction to a simple customer reply.
- Puts credit balance context in a predictable review window.
- Reduces repeated app switching during customer follow-up.
- Helps the team respond with current loyalty information.
Setup
Build it in a few focused steps.
- 1Connect Botstar and Piggy to Notis once in the portal.
- 2Create an automation in the portal, or ask Notis to prepare a scheduled balance check for contacts awaiting Botstar follow-up.
- 3Describe in one plain-language prompt which follow-up cohort to review and ask Notis to retrieve each relevant Piggy credit balance.
- 4Choose a recurring schedule and a channel for run reports.
- 5Test with one real contact whose Botstar follow-up is pending, then check the reported balance.
Questions about this workflow
Can the balance check run only for a useful cohort?
Yes. Describe the Botstar follow-up cohort in the prompt and use a schedule suited to that review.
Does this change the customer's balance?
No. This action retrieves the Piggy contact's credit balance for context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botstar to Piggy. A trigger fires from one place; an action lands in another.
Botstar triggers
Piggy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Claim Anonymous Contact
Tool to claim an anonymous contact by associating it with a real email address. Use when converting an anonymous contact (with a fictional email) into a verified contact with a real email address.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact Attribute
Tool to create a custom Contact Attribute. Use when you need to define new fields for contacts after initial setup.
Create Credit Reception
Tool to create a credit reception for a contact. Use when awarding credits to customers based on purchases or fixed amounts.
Create Vouchers Batch
Tool to create a batch of vouchers for a promotion. Use when you need to generate multiple vouchers at once for a specific promotion. Batch processing is asynchronous and returns a PENDING status initially.
Find or Create Products
Tool to find an existing product by external_identifier or create a new one if it doesn't exist. Use when you need to ensure a product exists in Piggy's system for loyalty programs or rewards.
Find Voucher By Code
Tool to find a voucher by its unique code. Use when you need to retrieve voucher details, check redemption status, or validate a voucher code.
Get Contact Auth Token
Tool to get an auth token for a Contact. Use after obtaining a Contact UUID and needing to verify identity for secure operations.
Get Contact's Credit Balance
Tool to get a Contact's credit balance. Use when you need to check a contact's current credit balance before processing rewards or promotions.
Connect any two apps with Notis in the middle.
Botstar and Piggy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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