Keep a Piggy contact identifier current after a chat correction
Carry a clear customer correction from Botstar into the identifier details Piggy allows you to update.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update Contact Identifiers
Tool to update a contact identifier in Piggy. Use when you need to modify the display name or active state of an existing contact identifier. Only the name and active properties can be updated; the identifier value itself cannot be changed.
Why this helps
Small identifier corrections are easy to leave unfinished when they require a separate CRM visit after support chat.
- Closes the loop on confirmed identifier corrections.
- Reduces a small but easy-to-forget CRM cleanup task.
- Updates only the identifier properties Piggy supports.
Setup
Build it in a few focused steps.
- 1Connect Botstar and Piggy to Notis once in the portal.
- 2Create an automation in the portal, or ask Notis to apply confirmed contact identifier corrections from Botstar.
- 3Describe in one plain-language instruction when to update an identifier's display name or active state from an incoming webhook.
- 4Choose the incoming webhook trigger and a channel for run reports.
- 5Test with one real confirmed correction and check the updated identifier in Piggy.
Questions about this workflow
Can the identifier value itself be changed?
No. This action can update only the identifier's name and active properties.
What changes should qualify?
Use confirmed corrections from a Botstar support conversation, with the affected existing identifier clearly identified.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botstar to Piggy. A trigger fires from one place; an action lands in another.
Botstar triggers
Piggy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Claim Anonymous Contact
Tool to claim an anonymous contact by associating it with a real email address. Use when converting an anonymous contact (with a fictional email) into a verified contact with a real email address.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact Attribute
Tool to create a custom Contact Attribute. Use when you need to define new fields for contacts after initial setup.
Create Credit Reception
Tool to create a credit reception for a contact. Use when awarding credits to customers based on purchases or fixed amounts.
Create Vouchers Batch
Tool to create a batch of vouchers for a promotion. Use when you need to generate multiple vouchers at once for a specific promotion. Batch processing is asynchronous and returns a PENDING status initially.
Find or Create Products
Tool to find an existing product by external_identifier or create a new one if it doesn't exist. Use when you need to ensure a product exists in Piggy's system for loyalty programs or rewards.
Find Voucher By Code
Tool to find a voucher by its unique code. Use when you need to retrieve voucher details, check redemption status, or validate a voucher code.
Get Contact Auth Token
Tool to get an auth token for a Contact. Use after obtaining a Contact UUID and needing to verify identity for secure operations.
Get Contact's Credit Balance
Tool to get a Contact's credit balance. Use when you need to check a contact's current credit balance before processing rewards or promotions.
Connect any two apps with Notis in the middle.
Botstar and Piggy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Piggy.