Bring Botsonic conversations needing help to Telegram
Give tricky conversations a clear next step by sending a concise handoff to the team chat.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
A conversation that needs a human can be overlooked if it is separated from the team's daily communication.
- Surface conversations that need human attention.
- Give the recipient a useful issue summary and reference.
- Make handoff visible without repeated dashboard checks.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Telegram to Notis once.
- 2Create an automation and give the escalation workflow a name.
- 3In one instruction, ask Notis to send a Telegram handoff when you submit an escalation signal, including the conversation reference, issue summary, and requested next step.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real escalation and make sure the message gives enough context.
Questions about this workflow
Does this automatically monitor Botsonic conversations?
No Botsonic trigger events are available in this workflow package. A webhook request starts the handoff when you submit an escalation signal.
Can Telegram recipients open the conversation?
Include an accessible conversation link or reference in the webhook request. Notis cannot create a link that Botsonic does not provide.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Telegram. A trigger fires from one place; an action lands in another.
Botsonic triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Botsonic and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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