Attach Botsonic escalation context to Linear
Give the person picking up an escalation the conversation they need, right where the work is tracked.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Why this helps
Escalations are harder to resolve when the conversation evidence is separated from the issue.
- Keep escalation evidence alongside the related issue.
- Reduce time spent searching for the originating conversation.
- Help teammates understand the customer's context before responding.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Linear once in Notis.
- 2Create an automation in chat or Automations, New Automation.
- 3Tell Notis to match each escalated conversation to an existing Linear issue and attach the available transcript or source reference.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real escalation and confirm the attachment is linked to the correct issue.
Questions about this workflow
Does this workflow create the Linear issue?
No. It attaches available escalation material to an existing issue. The instruction should tell Notis how to find the right issue.
What if Botsonic does not provide a transcript file?
Notis can only attach material available from the connected source or webhook request. If no file or supported source reference is available, provide it in the request or use a comment workflow.
Can one escalation attach to multiple issues?
You can instruct Notis to attach it to each clearly related issue, though testing with one escalation helps confirm the matching behavior.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Linear. A trigger fires from one place; an action lands in another.
Botsonic triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Botsonic and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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