Track Botsonic knowledge gaps as Jira tasks
Make recurring answer gaps visible as work your team can review and resolve.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Knowledge gaps often remain unresolved because no task captures what the chatbot could not answer.
- Track reported answer gaps in Jira.
- Keep examples available for investigation.
- Create a regular path from conversation review to follow-up.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from a channel.
- 3In one instruction, ask Notis to review available conversations for the period you specify and create Jira tasks for clear unanswered questions or knowledge gaps, citing the supplied examples.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one review period that includes a known answer gap.
Questions about this workflow
Does this directly edit Botsonic knowledge?
No. It creates Jira tasks so your team can review and follow up on reported gaps.
Can Notis compare answers to a knowledge baseline?
Only if the relevant baseline is available in the connected data or you supply it in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Jira. A trigger fires from one place; an action lands in another.
Botsonic triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Botsonic and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Jira.