Create Jira issues from Botsonic escalations
Capture conversations that need a person, with enough context for the next step.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Escalations can disappear in chat history before anyone creates a trackable task.
- Keep requests that need human attention in Jira.
- Include the conversation context needed to investigate.
- Reduce manual copying between chat and project work.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from a channel.
- 3In one instruction, ask Notis to create a Jira issue when a webhook supplies a Botsonic conversation needing human follow-up, including its relevant context.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real conversation that needs escalation.
Questions about this workflow
Does Botsonic provide the trigger for this workflow?
No. Start the automation with a Notis webhook and send it when a Botsonic conversation needs human follow-up.
What happens to the conversation context?
Tell Notis which relevant details to include in the new Jira issue. Test a real example to check the issue is useful.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Jira. A trigger fires from one place; an action lands in another.
Botsonic triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Botsonic and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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