Keep customer follow-up commitments visible
Turn promises made during chatbot conversations into a clear record your team can review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Why this helps
A promised follow-up can get missed when it is mentioned in a conversation but never reaches the team's task view.
- Capture commitments that need human follow-through.
- Keep the commitment and conversation reference together.
- Create a reliable review queue for promised next steps.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Google Sheets once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to review the selected conversations for explicit customer follow-up commitments and update the designated tracker with the commitment and reference.
- 4Pick a webhook trigger, choose where run reports go, and test with one real example.
Questions about this workflow
Will this send the promised follow-up to the customer?
No. It records commitments in Google Sheets so your team can follow through.
Does it include inferred promises?
Ask it to capture explicit commitments, or define the broader criteria you want it to use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Google Sheets. A trigger fires from one place; an action lands in another.
Botsonic triggers
Google Sheets actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
Connect any two apps with Notis in the middle.
Botsonic and Google Sheets, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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