Route conversations that need a person
When a conversation needs judgment or follow-up, make that next step visible on its existing Airtable record.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update record
Modifies specified fields of an existing record in an airtable base and table; the base, table, and record must exist.
Why this helps
Conversations needing a human can blend into routine chatbot traffic and miss timely attention.
- Make human review needs visible in the existing record.
- Keep the reason for review with the conversation.
- Reduce the chance that an escalation gets lost.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Airtable once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe the outcome in one instruction: assess the provided conversation and update its existing Airtable record with a review status and concise reason when human follow-up is needed.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real conversation that clearly needs human review.
Questions about this workflow
Does this create a new escalation record?
No. It updates an existing Airtable record, so the relevant base, table, and record must already exist.
What counts as needing human review?
Specify your team's criteria in the instruction, such as an unresolved request or a situation requiring human judgment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Airtable. A trigger fires from one place; an action lands in another.
Botsonic triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botsonic and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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