Keep a record of how chatbot conversations end
Capture whether a conversation was resolved and the useful details of its outcome so your team can learn from successful answers too.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
Teams often track failures while losing evidence about which conversations were resolved smoothly.
- Track resolved outcomes alongside other conversation records.
- Learn which requests the chatbot handles successfully.
- Keep a concise account of the final answer or next step.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Airtable once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe the outcome in one instruction: summarize the completed conversation's resolution and outcome and create an Airtable record.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real conversation whose outcome is clear.
Questions about this workflow
Can Notis tell whether a conversation is resolved?
It can assess the available conversation content. If the outcome is ambiguous, the instruction should ask Notis to say so rather than assume resolution.
What should the record capture?
Use fields suited to the outcome summary and any context your team needs. Values must conform to the Airtable column types.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Airtable. A trigger fires from one place; an action lands in another.
Botsonic triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botsonic and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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