Turn chatbot conversations into customer voice records
Capture concrete requests and recurring customer needs in Airtable so they can inform product and support decisions.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create multiple records
Creates multiple new records in a specified airtable table.
Why this helps
Customer feedback can be lost when it appears in ordinary chatbot conversations instead of formal feedback channels.
- Keep distinct requests available for prioritization.
- Preserve customer phrasing and conversation context.
- Build a searchable customer voice queue from existing conversations.
Setup
Build it in a few focused steps.
- 1Connect Botsonic and Airtable once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe the outcome in one instruction: extract distinct customer needs and product requests from the conversation and create Airtable records with concise context.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real conversation containing a clear request.
Questions about this workflow
Will every conversation create records?
The instruction can ask Notis to create records only when the conversation contains a distinct need or request.
Can this determine request priority?
Notis can interpret the conversation, but prioritization needs criteria from you and may require product or business context not present in the chat.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Botsonic to Airtable. A trigger fires from one place; an action lands in another.
Botsonic triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Botsonic and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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